Solution

For easier tracking and record-keeping, two roles are enabled – admin and employee. The admin can add/remove employees, open and close accounts, edit existing accounts and assign new accounts to employees, and edit device information. The employee (technician) can only work with accounts (open, close, edit, assign to another employee) and, if necessary, create a new device through account creation.

The mobile app serves employees by allowing them to access accounts more easily in the field and, if necessary, open/close/edit an account. When an account is created by an admin or assigned by another technician, the technician receives a notification on the mobile app that an account has been assigned to them.